Artel Communications Ltd: Document Handling Solutions
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Service Capabilities
Artel Communications provide a wide range of service options, both on a contract or ad-hoc basis, enabling us to provide you with the support which most suitably satisfies your particular needs.
Our technical staff are MCSE qualified and manufacturer trained to deal with all office equipment maintenance from printers and faxes through to multi-functional machines.
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Network Capabilities - All our engineers are manufacturer trained on the installation and maintenance of network linked products |
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Microsoft Certified System Engineers - Our software technicians are qualified to help with all software maintenance issues. |
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Manufacturer Trained Technicians - All our engineers are manufacturer trained and attend regular courses on new equipment for updating skills |
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Preventative Maintenance - We carry out a specified programme of P.M. on all contracted copiers, printer and multifunctional machines active in the field. This service is also available for fax machine networks (on request) |
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Engineer Response - We offer to guarantee service response times, agreed with you, the customer. Our average response time is less than 4 hours |
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Help Desk - Our fully manned help-desk ensures that your staff can obtain help whenever they need it, instantly |
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Web based Help Desk - Available for all Ricoh machines |
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Warranty Work - All equipment supplied by us with a manufacturer's guarantee is maintained by us on-site, at no extra charge, during the warranty period |
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Ad Hoc Servicing - For those who do not require a contract |
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Monitoring - Artel believes that constant monitoring of our performance helps us to provide you with the top level service that you require to minimise down-time |
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First Time Fix - We constantly achieve a minimum of 90% first time fix |
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Statistics - All statistics are computerised, enabling us to monitor machine reliability |